Step Swap Step Swap

Terms of Service — Step Swap

Version: 1.6 · Effective date: 2026-09-26

Operator: Step Swap is operated by Vitalii Bartashchuk, sole trader (živnostník), with registered place of business at Za vodou 161/2, 032 03 Liptovský Ján, Slovak Republic. IČO 54225337, registered in the Trade Register of the District Office Liptovský Mikuláš (no. 540-24297). Contact: info@vaet.sk, phone: +421 952 681 072. Supervisory authority: the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI).

1. Acceptance

By creating an account or using Step Swap (the "Service"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Who can use Step Swap

You must be at least 18 and able to form a binding contract. By using the Service you confirm that you meet these requirements.

3. The Service

Step Swap is a community platform that helps members with mismatched shoe sizes find each other and arrange to swap shoes. Swaps happen directly between members. We provide the platform and a shipping-label convenience; we are not a party to any swap and do not buy, sell, own, store or inspect any shoes. Spare Shelf listings (leftover odd shoes offered one-way) are given away, not sold — the receiver pays shipping and our shop fee, and the giver pays only a small shop fee, never a price for the shoe.

3a. Duration, termination and functionality

Duration and termination. Membership is free of charge and runs for an indefinite period. You can end it at any time, without notice and without giving reasons, by deleting your account (see §4); we may end it as described in §11. Each paid shipping-label service is a separate, one-off contract that ends once the label has been generated (see §7 and §7a).

Functionality and requirements. Step Swap is a web app at stepswap.eu that runs in current versions of common web browsers, and an app for Android and, where it is available in the App Store, iOS. To use it you need an internet connection and a Google or Apple account, or an e-mail address to which we send a one-time sign-in link or code. The Service lets you create a shoe profile, find members with complementary sizes, chat with them, agree a swap and buy a shipping label, which you receive as a PDF document; to send a parcel you print the label or present it as the carrier requires. The Service does not use technical protection measures such as DRM.

4. Accounts

You sign in with Google, Apple or a one-time link or code we send to your e-mail address. You are responsible for activity under your account and for keeping your profile information (including address and phone) accurate. You can delete your account at any time — see account deletion.

5. Acceptable use

You agree not to: break the law; harass, abuse, impersonate or harm other members; post false, infringing or harmful content; spam or send unsolicited offers; scrape, reverse-engineer, overload or attempt to gain unauthorised access to the Service.

6. Your content

You own the content you submit (profile details, chat messages). You grant Step Swap a limited licence to host and process it to operate the Service and, where necessary, to keep it safe and to handle reports, disputes and legal claims as described in our Privacy Policy. You are responsible for what you share, including with other members during a swap.

7. Swaps & shipping

Arranging, packaging and completing a swap is between you and the other member. You exchange addresses and agree the swap directly with them, at your own discretion and risk.

Shipping. Shipping is carried out by third-party shipping platforms and carriers. When you create a label, Step Swap arranges carriage on your behalf through these providers. Step Swap is not itself a carrier and does not physically transport, handle, store or inspect any parcel. Loss, damage, delay or non-delivery in transit is the carrier's responsibility, governed by the carrier's terms and applicable carriage law, which may cap the compensation payable. Where a shipment we arranged for you is lost or damaged in transit, we will refund the label fee for that shipment and lodge or pass through the carrier claim on your behalf, to the extent the carrier's rules allow.

Fees. Creating a shipping label may require a per-shipment fee, shown to you (including any applicable tax) before you pay. Payments are processed by Stripe — by paying you also accept Stripe's terms. The fee covers arranging and generating the shipping label — it is not a guarantee of delivery. When and how it is refunded is set out under Refunds below.

Refunds. We refund the paid service (the shipping-label fee and any shipping you paid) in these cases:

Once the label has been generated the fee is otherwise non-refundable, because the service has then been fully performed (see Right of withdrawal), except where the law requires otherwise. If your bank reverses a charge (a chargeback), that is handled through Stripe and does not limit any rights you have under your card scheme or the law. We make refunds to your original payment method, without undue delay and within 14 days of a valid withdrawal.

Right of withdrawal (consumers). As a consumer you normally have 14 days to withdraw from a service contract. Because the shipping-label service is delivered immediately, when you pay you expressly request that we start it at once and acknowledge that you lose your right of withdrawal once the label has been fully generated. Before that point you can still withdraw and be refunded in full (see Refunds). This does not affect the refund for lost or damaged shipments described above, or any other right the law gives you.

7a. Online withdrawal (consumers)

From 19 June 2026, if you are a consumer in the EU, you can withdraw from a distance contract for Step Swap's paid services (shipping-label / shop-fee) using our online withdrawal function during the 14-day withdrawal period, where that right has not ended (see §7). You may also use the model withdrawal form or send a clear statement to info@vaet.sk. We confirm receipt without undue delay on a durable medium (email) with the content and timestamp of your withdrawal.

Peer swaps. Statutory withdrawal does not apply to shoe swaps arranged directly between members (see §3).

8. Third-party services

The Service relies on Google (sign-in), Supabase (hosting/database), Sentry (diagnostics), a shipping provider and carrier, Stripe (payment processing), and Vercel (hosting/analytics). Their terms and privacy policies also apply to your use of those parts.

9. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind to the extent permitted by law. We do not warrant that matches, swaps or shipping will be successful, uninterrupted or error-free.

10. Limitation of liability

To the maximum extent permitted by law, Step Swap and its operators are not liable for indirect, incidental or consequential damages, or — except as set out in clause 7 — for loss or damage arising from swaps, shipping or member conduct.

11. Reporting, moderation and termination

Reporting. If you believe content or another member's conduct is illegal or breaks these Terms, use Report user in the chat, or e-mail info@vaet.sk with the subject “Report”. Please include: where the content is (the page address, or the member and chat concerned), why you consider it illegal or in breach of these Terms, your name and e-mail address, and a statement that your report is accurate and complete to the best of your knowledge and made in good faith (Art. 16 DSA). We confirm receipt, review every report manually — without automated decision-making — decide without undue delay and tell you our decision.

Retention for safety and claims. To handle reports, disputes, fraud and legal claims, we keep records of swaps that reached the payment or shipping stage — including the related chat and the identity behind them — for a limited period after the account involved is deleted, as set out in our Privacy Policy (§5). Access is restricted to those purposes.

Moderation. We may remove or restrict content, or suspend or terminate access, for breach of these Terms (see §5) or of the law, or to protect members or the Service. Manifestly illegal content is blocked immediately. When we restrict content or an account, we tell the person concerned the reason and how to contest it — they can object by e-mail to info@vaet.sk (Art. 17 DSA) — unless the law prevents us.

Your options. You may stop using the Service and delete your account at any time.

Operator status. Step Swap is run by a micro-enterprise, so some duties the EU Digital Services Act places on larger platforms do not apply to us; we still provide the reporting route above and the point of contact in §14.

12. Changes

We may update these Terms. The current version number and effective date appear at the top, and we keep prior versions available on request. We will announce material changes in the app or on our website before they take effect and, where the law requires, ask you to accept them again. Continued use after the effective date means you accept the updated Terms.

13. Governing law & disputes

These Terms are governed by the laws of the Slovak Republic (Civil Code, Act No. 40/1964 Coll., and the Consumer Protection Act No. 108/2024 Coll.). If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer provisions of the country where you live, and you may bring proceedings before the courts of your country of residence.

Alternative dispute resolution (ADR). If we cannot resolve your complaint, you may, as a consumer, turn to the competent ADR body. The general ADR entity in Slovakia is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI), Ústredný inšpektorát, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava 27 — adr@soi.sk, www.soi.sk. ADR is conducted under Act No. 391/2015 Coll.

EU consumer dispute resolution. The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025. The European Commission's Consumer Redress in the EU portal provides information on consumer rights and a searchable directory of certified ADR bodies: https://consumer-redress.ec.europa.eu/ (ADR directory).

Romania. Consumers in Romania may contact the National Authority for Consumer Protection (ANPC) — anpc.ro — or European Consumer Centre Romania (ECC România) — eccromania.ro — for cross-border disputes with EU traders.

Hungary. Consumers in Hungary may contact the Hungarian conciliation boards (Békéltető testületek) — bekeltetes.hu — or European Consumer Centre Hungary — magyarefk.hu — for cross-border disputes with EU traders.

Czech Republic. Consumers in the Czech Republic may contact the Czech Trade Inspection (Česká obchodní inspekce, ČOI) — coi.cz — or European Consumer Centre Czech Republic (ECC ČR) — ecc-cz.cz — for cross-border disputes with EU traders.

Poland. Consumers in Poland may contact the Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów, UOKiK) — uokik.gov.pl — or European Consumer Centre Poland (ECC Polska) — polskiecentrum.eu — for cross-border disputes with EU traders.

Germany. Consumers in Germany may contact the federal universal consumer arbitration body (Universalschlichtungsstelle des Bundes) — universalschlichtungsstelle.de — or European Consumer Centre Germany (EVZ) — evz.de — for cross-border disputes with EU traders.

Austria. Consumers in Austria may contact the Austrian consumer arbitration board (Verbraucherschlichtung Austria) — verbraucherschlichtung.at — or European Consumer Centre Austria — europakonsument.at — for cross-border disputes with EU traders.

France. Consumers in France may contact the Directorate-General for Competition, Consumer Affairs and Fraud Control (DGCCRF) — economie.gouv.fr/dgccrf — or European Consumer Centre France (CEC France) — europe-consommateurs.eu — for cross-border disputes with EU traders.

Netherlands. Consumers in the Netherlands may contact the consumer portal of the Netherlands Authority for Consumers and Markets (ACM ConsuWijzer) — consument.acm.nl — or European Consumer Centre Netherlands (ECC Nederland) — eccnederland.nl — for cross-border disputes with EU traders.

Portugal. Consumers in Portugal may contact the Directorate-General for Consumers (Direção-Geral do Consumidor, DGC) — consumidor.gov.pt — or European Consumer Centre Portugal (CEC Portugal) — cec.consumidor.gov.pt — for cross-border disputes with EU traders.

Spain. Consumers in Spain may contact the consumer authorities of their autonomous community or the Directorate-General for Consumer Affairs (Dirección General de Consumo) — dsca.gob.es — or European Consumer Centre Spain (CEC España) — cec.consumo.gob.es — for cross-border disputes with EU traders.

Italy. Consumers in Italy may use the mediation and conciliation procedures under the Italian Consumer Code (Legislative Decree 206/2005) and the registered consumer ADR bodies, or contact European Consumer Centre Italy (ECC-Net Italia) — ecc-netitalia.it — for cross-border disputes with EU traders.

Slovenia. Consumers in Slovenia may contact a registered provider of out-of-court consumer dispute resolution (IRPS) — gov.si — or European Consumer Centre Slovenia (EPC Slovenija) — epc.si — for cross-border disputes with EU traders.

Cross-border. If we cannot resolve your complaint directly, you may use ADR or the Consumer Redress in the EU portal; ECC offices in your country of residence can assist with disputes involving a trader in another EU member state.

14. Contact

Questions: info@vaet.sk. This is also our single point of contact for authorities (Art. 11 DSA) and for users (Art. 12 DSA) under the EU Digital Services Act; we accept messages in German, English or Slovak. The competent Digital Services Coordinator is the Rada pre mediálne služby (SK); the Austrian contact is KommAustria.