Portugal is part of Step Swap. If your left and right feet take different sizes, you can match with a SoleMate in Lisbon, Porto, Braga or anywhere in Portugal and see how many people already fit your sizes before you sign in. Browsing and matching are free, and you pay only when a swap proceeds. Swaps within Portugal and cross-border swaps with Spain, France and Germany are supported today; when you send from Portugal you book and pay for the label yourself on our partner Packlink.
How a Portuguese parcel is sent depends on the direction. When you send from Portugal — to another Portuguese SoleMate or abroad — you book and pay for the label on our partner Packlink’s own checkout, then drop the parcel off; there is no in-app label to print for that leg.
A parcel coming into Portugal is handled in-app on Packeta, which hands off to MRW for home delivery. From Slovakia, Czechia, Hungary, Romania or Poland it ships on Packeta; from Austria on our Sendcloud carrier, and from Germany, France or Spain the sender in that country books it on Packlink. Deliveries into Portugal are to the address (home delivery).
Portugal matches widely: Spain is the closest neighbour and a natural partner, France and Germany are well connected too, and swaps with Austria and the Central-European countries (Slovakia, Czechia, Hungary, Romania, Poland) are supported as well. You still pay only for the shoe coming to you.
The leg you send from Portugal is paid directly on Packlink when you book the label, so the in-app total for that leg is just the shop fee. The parcel coming to you is priced in-app — the amounts are on the delivery fees page.
Portugal uses EU shoe sizing, so matching with the rest of the platform is direct. Step Swap pairs you with someone whose sizes mirror yours within about a one EU size tolerance.
Enter your left and right EU sizes once, and the search shows how many SoleMates already match before you sign in.
There is no membership fee. Creating a profile, viewing matches and messaging are free, and you pay only when a swap completes: a small flat shop fee in-app, plus carrier shipping.
For a parcel you send from Portugal, the shipping is paid directly on Packlink when you book the label, so the in-app total for that leg is just the shop fee. For a parcel coming to you, shipping is shown in-app; the delivery fees page lists the amounts.
Payments run through Stripe as a hold rather than an instant charge. If a swap is not completed within its window, the hold is released, so an unfinished swap costs you nothing.
Yes. Swaps within Portugal and cross-border swaps with Spain, France, Germany, Austria and the Central-European countries are supported. When you send from Portugal you book and pay for the label yourself on Packlink; a parcel coming in is handled in-app.
For a parcel sent from Portugal you book the label on our partner Packlink, which picks the carrier and price for your route. A parcel arriving from Central Europe is booked in-app on Packeta and delivered by MRW; from Austria on Sendcloud.
Yes. Step Swap matches across every country we serve; Spain is the closest partner, with France and Germany well connected too.
A small flat shop fee in-app, plus carrier shipping. For a parcel you send from Portugal the shipping is paid on Packlink; see the delivery fees page for the amounts coming to you.
Yes. Browsing matches and messaging are free; you pay only when a swap proceeds.
EU sizes, matched within about a one-size tolerance.