Italy is part of Step Swap. If your left and right feet take different sizes, you can match with a SoleMate in Rome, Milan, Naples or anywhere in Italy and see how many people already fit your sizes before you sign in. Browsing and matching are free, and you pay only when a swap proceeds. Swaps within Italy and cross-border swaps with France, Austria, Germany, Spain and Portugal are supported today; when you send from Italy you book and pay for the label yourself on our partner Packlink.
How an Italian parcel is sent depends on the direction. When you send from Italy — to another Italian SoleMate or abroad — you book and pay for the label on our partner Packlink’s own checkout, then drop the parcel off; there is no in-app label to print for that leg.
A parcel coming into Italy is handled in-app on Packeta, which hands off to Poste Italiane for home delivery. From Slovakia, Czechia, Hungary, Romania or Poland it ships on Packeta; from Austria on our Sendcloud carrier, and from Germany, France, Spain, Portugal or the Netherlands the sender in that country books it on Packlink. Deliveries into Italy are to the address: there is no Italian pickup-point or locker option, so an Italian recipient always receives at home or at work.
Italy matches widely. Austria is the closest served neighbour across the Alps, France is a short route along the Riviera, and Germany, Spain and Portugal are well connected too; swaps with the Central-European countries (Slovakia, Czechia, Hungary, Romania, Poland) are supported as well. You still pay only for the shoe coming to you.
The leg you send from Italy is paid directly on Packlink when you book the label, so the in-app total for that leg is just the shop fee. The parcel coming to you is priced in-app — the amounts are on the delivery fees page.
Italy uses EU shoe sizing, so matching with the rest of the platform is direct: a 42 in Milan is the same 42 a SoleMate in Vienna or Bratislava enters. Step Swap pairs you with someone whose sizes mirror yours within about a one EU size tolerance.
Enter your left and right EU sizes once, and the search shows how many SoleMates already match before you sign in. Nothing is charged while you browse.
There is no membership fee. Creating a profile, viewing matches and messaging are free, and you pay only when a swap completes: a small flat shop fee in-app, plus carrier shipping.
For a parcel you send from Italy, the shipping is paid directly on Packlink when you book the label, so the in-app total for that leg is just the shop fee. For a parcel coming to you, shipping is shown in-app; the delivery fees page lists the amounts.
Payments run through Stripe as a hold rather than an instant charge. If a swap is not completed within its window, the hold is released, so an unfinished swap costs you nothing.
Yes. Swaps within Italy and cross-border swaps with Austria, France, Germany, Spain, Portugal and the Central-European countries are supported. When you send from Italy you book and pay for the label yourself on Packlink; a parcel coming in is handled in-app.
For a parcel sent from Italy you book the label on our partner Packlink, which picks the carrier and price for your route. A parcel arriving from Central Europe is booked in-app on Packeta and delivered by Poste Italiane; from Austria on Sendcloud.
Not yet. Italian deliveries go to your address, because our carrier offers no Italian pickup-point or locker network. Pickup points are available in Slovakia, Czechia, Hungary, Romania and Poland.
Yes. Step Swap matches across every country we serve; Austria and France are the closest partners, with Germany, Spain and Portugal well connected too.
A small flat shop fee in-app, plus carrier shipping. For a parcel you send from Italy the shipping is paid on Packlink; see the delivery fees page for the amounts coming to you.
Yes. Browsing matches and messaging are free; you pay only when a swap proceeds.
EU sizes, matched within about a one-size tolerance.